- Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications
Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications
Innovative Voice, SMS & Secure Messaging Solutions for Healthcare Services
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Healthcare Solutions
If you're in healthcare, you owe it to yourself to learn how you can make your everyday business processes more efficient and save money at the same time. We can help in automating many of your routine and repetitive tasks, including Patient Engagement surveys.
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Transportation Solutions
If you're in the transportation business, you can automate many of your routine tasks like package notifications, surveys, collection calls and more. Improve your customer satisfaction by extending your service hours without extending your costs.
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Enhancing Healthcare Communication with Advanced Voice, SMS, and Secure Messaging Solutions
Healthcare providers, including doctors, hospitals, and clinicians, require communication systems that not only streamline their workflows but also engage patients effectively and securely. Our solutions, focusing on Voice, SMS, and Secure Messaging, are tailored to meet these specific needs while ensuring compliance with HIPAA standards.
Efficient Patient Data Management and Workflow Automation
- Streamlining Drug Trial Data: Automate patient data collection for drug trials with bespoke voice response systems, reducing labor and accelerating trial processes.
- Automated Patient Follow-Ups: Schedule follow-up calls or SMS messages for patients without manual intervention, with escalation protocols for special cases.
- Global and Multilingual Reach: Conduct patient surveys in multiple languages, attachable to any phone number worldwide.
Proactive Patient Engagement and Secure Communication
- Patient Notifications: Proactively update patients on important healthcare information, such as changes in benefits or claim processes, reducing the load on healthcare staff.
- 24/7 Patient Support with Chatbots: Implement chatbots for continuous patient support, addressing queries and guiding them through processes, reducing the need for constant staff presence.
- Patient Satisfaction and PROMIS Surveys: Seamlessly integrate Voice, SMS and Secure Messaging surveys into existing systems for immediate patient feedback post-interaction, enhancing the quality of care.
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Specialized Healthcare Communication Systems
- Automating Eligibility and Benefits Verification: Reduce the burden on healthcare call centers with IVRs that verify provider and member information, including faxing details to relevant parties.
- Scalable Systems for High Call Volumes: Systems designed to handle unlimited concurrent calls, ensuring swift response times and compliance with stringent healthcare service standards.
- Patient Satisfaction and PROMIS Surveys: Seamlessly integrate Voice, SMS and Secure Messaging surveys into existing systems for immediate patient feedback post-interaction, enhancing the quality of care.
- Website Integrated Chatbots for Personalized Assistance: Securely provide account-specific information like claim statuses through AI chatbots integrated into existing healthcare websites.
Streamlining Claims and Pharmacy Interaction
- Efficient Claims Status Updates: Use automated systems to inform providers of claim statuses round-the-clock, easing the pressure on healthcare call centers.
- Automated Pharmacy Notifications: Notify patients about prescription readiness and refills via customized voice or SMS messages.
- Medical Device Delivery Coordination: Automate delivery reminders for medical devices, allowing patients to adjust delivery schedules as needed.
Enhanced Medical Communication for Patient Care
- Automated Medical Results Disclosure: Facilitate 24/7 patient access to medical results like blood work or scan readings via secure IVRs, maintaining HIPAA compliance.
- Streamlined Payment Reminders and Processing: Automate payment reminders and enable seamless payment processes, minimizing manual follow-up.
Unwavering Commitment to Security and Patient Privacy
In every solution we offer, the security and privacy of patient data are paramount. Our services incorporate stringent data encryption standards, ensuring that all patient communications and information are protected in accordance with HIPAA regulations.
Discover Highly Customized Solutions for Healthcare Communication
Our platform is versatile and can be customized to fit unique healthcare communication needs. Whether it’s for routine patient interactions or specialized applications like PROMIS surveys, we’re here to assist. Contact us to explore tailored solutions for your healthcare practice.
