• Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications
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Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications

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Data Security and Compliance

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Transportation Solutions

If you're in the transportation business, you can automate many of your routine tasks like package notifications, surveys, collection calls and more. Improve your customer satisfaction by extending your service hours without extending your costs.

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Healthcare Solutions

If you're in healthcare, you owe it to yourself to learn how you can make your everyday business processes more efficient and save money at the same time. We can help in automating many of your routine and repetitive tasks, including Patient Engagement surveys.

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Ensuring Top-Tier Security at IVR Lab with AWS Infrastructure

At IVR Lab, safeguarding our client’s data is of utmost importance. We leverage Amazon Web Services (AWS) for our primary processing and storage needs, ensuring the highest level of data security. AWS’s robust infrastructure is renowned for its stringent privacy safeguards and secure data centers located across various global regions. This infrastructure adheres to a multitude of compliance programs, thereby ensuring significant portions of compliance standards are inherently met.

Our clients gain the advantage of a network and data center architecture that aligns with the stringent security requirements of highly sensitive organizations. Additional layers of security include:

  • Robust Network Protection: Utilization of network firewalls and web application firewall capabilities to establish private networks and regulate access to customer data.
  • Data Encryption: Ensuring secure data transit with Transport Layer Security (TLS) across all services.

IVR Lab is committed to upholding the highest standards of legal and ethical conduct in all business operations. This commitment encompasses maintaining integrity, respect, and civility in all interactions. It is our goal to earn and maintain the utmost trust of all our stakeholders.

Protecting our business assets, including information of significant value to IVR Lab and its affiliates, is a critical aspect of our operations. We have established an information security policy to effectively mitigate threats and minimize the impact of any security incidents. This policy is accessible to customers who have entered into a Non-Disclosure Agreement with us, ensuring transparency and trust in our security practices.

Robust Data Protection with AWS

Benefit from AWS’s highly secure infrastructure for reliable data processing and storage.

Advanced Security Measures

Experience enhanced security with network firewalls, application firewalls, and TLS encryption for data protection.

Commitment to Ethical Standards

Trust in our unwavering dedication to legal and ethical principles in all business interactions.

Accessible Information Security Policy

Avail of our comprehensive information security policy under a Non-Disclosure Agreement.

Partner with IVR Lab for Secure and Trustworthy Solutions

Choose IVR Lab for a partnership that prioritizes security, integrity, and trust. Our use of AWS infrastructure, coupled with rigorous security measures and ethical business practices, ensures that your data is in safe hands. Contact us to learn more about our security policies and how we can tailor our solutions to meet your business needs securely and efficiently.

For detailed information on industry-specific and regional rules, regulations, and compliance standards, please refer to the respective sections on our website.

HIPAA

HIPAA

The Health Insurance Portability and Accountability Act created in 1996 contains provisions to protect the security and privacy of Protected Health Information (PHI)

PCI DSS

PCI DSS

PCI Data Security Standard was originally released in 2004 and has had several updates since then and contains provisions for security credit card data

GDPR

GDPR

GDPR was adapted by the EU in 2016 and is the biggest change in data protection laws in Europe since 1995 Data Protection Directive