Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications

PROMIS (Patient-Reported Outcomes Measurement Information System) Surveys – Voice & Secure Messaging Based

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Advancing Patient Care with Voice and Secure Messaging PROMIS Surveys

In the realm of healthcare, where patient-centric care is paramount, the adaptation of technology to meet diverse patient needs is crucial. We administer PROMIS (Patient-Reported Outcomes Measurement Information System) surveys through phone, and hybrid secure messaging via SMS. Our system supports both PROMIS short forms and PROMIS CAT (Computer Adaptive Testing) via the HealthMeasures API, giving researchers and clinicians flexibility in how they collect patient-reported outcomes. Whether you need a simple fixed-form survey or an adaptive assessment that adjusts in real time, we handle the technical integration so you can focus on the data.

PROMIS CAT and Fixed-Form Surveys via Voice and Hybrid Secure Messaging

PROMIS surveys have traditionally been paper or computer-based, which limits access for many patient populations. Our system delivers surveys through voice calls and hybrid secure messaging, reaching patients who are underserved, homebound, or unable to visit clinics regularly. This means healthcare providers can collect validated patient-reported outcomes from a much broader population without requiring patients to download an app, log into a portal, or visit the office.

Voice-Based Delivery

For many patient populations, a voice call is the most reliable way to collect PROMIS and FACIT survey data. Our voice-based delivery works on any phone: landline, cell, or hospital-room phone. There is nothing to download, no app to install, no portal to log into, and no username or password to remember. We are the only company that has the capability to deliver PROMIS and FACIT surveys via voice. The patient answers a call, hears the question, and responds via the keypad. We support both short forms and Computer Adaptive Testing (CAT) via the HealthMeasures API, so the assessment adapts in real time based on the patient’s answers, even over the phone.

Voice is critical for reaching patient populations often underrepresented in digital health research: elderly patients, patients without smartphones, patients in rural areas, and patients whose first language is not English. Voice calls can be conducted in multiple languages and scheduled to fit the patient’s routine.

Hybrid Secure Messaging with SMS Notifications

For mobile-first patient populations, we deliver PROMIS and FACIT surveys through hybrid secure messaging. The patient receives an SMS notification that a survey is ready, then taps a secure link that opens the actual assessment in a protected, HIPAA-compliant environment. The SMS itself never contains protected health information. It is only the notification that lets the patient know a survey is waiting. This approach combines the reach and immediacy of SMS with the security required for patient-reported outcomes in clinical research and healthcare settings.

We support both short forms and CAT, with the same HealthMeasures API integration as our voice delivery. Many of our clients run voice and hybrid secure messaging in parallel so every enrolled patient has a channel that works for them.

Seamless Integration and Compliance

Our systems are fully HIPAA compliant. This ensures that patient data remains secure and encrypted, and Industry standard exporting options make ir easily accessible to other healthcare providers for better patient care management.

Automating PROMIS Surveys for Efficiency

Manual administration of PROMIS surveys can be time-consuming. By automating this process, our system enables healthcare facilities to conduct these surveys more efficiently, freeing up valuable staff time for other critical patient care tasks.

Benefits of Patient Engagement in Healthcare

PROMIS Outcome Measures Explained

PROMIS outcome measures are standardized tools designed to quantify symptoms and function in a way that is comparable across time, conditions, and care settings. Scores are typically reported as T scores, where 50 is anchored to a reference population and changes can be interpreted consistently across domains. A key advantage is that PROMIS can be delivered as short forms or as CATs that reduce burden by asking fewer, more informative questions. Clinicians and researchers often use PROMIS to track improvement, detect deterioration earlier, and support measurement based care initiatives without requiring a custom mobile app for every program.

PROMIS is a set of standardized, patient reported measures used to evaluate physical, mental, and social health across many conditions and in the general population. It focuses on what patients can do and how they feel, which complements clinical or lab measures.

Innovative Patient Engagement Tools

Our voice, SMS and Secure Messaging based PROMIS surveys ensure all patients, especially those in underserved communities, can participate in vital health assessments.

Enhanced Patient-Provider Communication

These surveys foster improved communication between patients and providers, leading to more personalized and effective healthcare.

Streamlined Healthcare Data Management

Automate and streamline the collection of patient-reported outcomes, freeing healthcare staff for more critical tasks.

Commitment to Security and HIPAA Compliance

With a focus on data encryption and security, our system guarantees the confidentiality and safety of patient information.

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Comprehensive and Multilingual Survey Customization

Many PROMIS measures are available in multiple languages and as such, we offer the flexibility to customize PROMIS surveys in any language, ensuring that patient engagement is inclusive and comprehensive, catering to a diverse patient demographic.

Unwavering Commitment to Security and Patient Privacy

In every solution we offer, the security and privacy of patient data are paramount. Our services incorporate stringent data encryption standards, ensuring that all patient communications and information are protected in accordance with HIPAA regulations and SOC2 standards.

Transform Your Patient Engagement with Our Advanced Solutions

Embracing a patient-centric approach in healthcare is more than a trend; it’s a necessity. Our voice, SMS and Secure Messaging based PROMIS surveys are a testament to our commitment to delivering solutions that prioritize patient engagement and care. These systems not only offer an inclusive platform for patient feedback but also ensure data security and HIPAA compliance.

If you are looking to enhance your patient engagement processes with efficient, secure, and adaptable solutions, contact us for a demonstration. Discover how our innovative approach can provide quick ROI and elevate the level of care you offer to your patients.

1-800-826-0357

Compatible PROMIS Measures

This list is subject to change.

A more complete list of all available Health Measures can be viewed on the HealthMeasures website.

These measures are copyrighted. More info can be located here: 

Name Domain 
PROMIS - Cancer Bank v1.0 - AnxietyAnxiety/Fear
PROMIS - Cancer Bank v1.0 - DepressionDepression/Sadness
PROMIS - Cancer Bank v1.0 FatigueFatigue
PROMIS - Cancer Bank v1.1 - Pain InterferencePain
PROMIS - Cancer Bank v1.1 - Physical FunctionPhysical Function
PROMIS Bank v1.0 - Alcohol UseAlcohol Use
PROMIS Bank v1.0 - Alcohol Use - Negative ConsequencesAlcohol Use
PROMIS Bank v1.0 - Alcohol Use - Negative ExpectanciesAlcohol Use
PROMIS Bank v1.0 - Alcohol Use - Positive ConsequencesAlcohol Use
PROMIS Bank v1.0 - Alcohol Use - Positive ExpectanciesAlcohol Use
PROMIS Bank v1.0 - AnxietyAnxiety/Fear
PROMIS Bank v1.0 - Appeal of Substance Use (Past 3 months)Substance Use
PROMIS Bank v1.0 - Appeal of Substance Use (Past 30 days)Substance Use
PROMIS Bank v1.0 - DepressionDepression/Sadness
PROMIS Bank v1.0 - Dyspnea Functional LimitationsDyspnea
PROMIS Bank v1.0 - Dyspnea SeverityDyspnea
PROMIS Bank v1.0 - FatigueFatigue
PROMIS Bank v1.0 - General Life SatisfactionPositive Affect/Well-being
PROMIS Bank v1.0 - General Self-EfficacySelf-Efficacy
PROMIS Bank v1.0 - Itch - Mood and SleepItch
PROMIS Bank v1.0 - Itch-Activity and ClothingItch
PROMIS Bank v1.0 - Itch-InterferenceItch
PROMIS Bank v1.0 - Meaning and PurposePositive Affect/Well-being
PROMIS Bank v1.0 - Physical Function for Samples with Mobility Aid UsersPhysical Function
PROMIS Bank v1.0 - Positive AffectPositive Affect/Well-being
PROMIS Bank v1.0 - Prescription Pain Medication MisuseSubstance Use
PROMIS Bank v1.0 - Satisfaction with Participation in Discretionary Social ActivitiesSatisfaction with Participation
PROMIS Bank v1.0 - Satisfaction with Participation in Social RolesSatisfaction with Participation
PROMIS Bank v1.0 - Self-Efficacy for Managing Daily ActivitiesSelf-Efficacy for Managing Chronic Conditions
PROMIS Bank v1.0 - Self-Efficacy for Managing EmotionsSelf-Efficacy for Managing Chronic Conditions
PROMIS Bank v1.0 - Self-Efficacy for Managing Medications and TreatmentsSelf-Efficacy for Managing Chronic Conditions
PROMIS Bank v1.0 - Self-Efficacy for Managing Social InteractionsSelf-Efficacy for Managing Chronic Conditions
PROMIS Bank v1.0 - Self-Efficacy for Managing SymptomsSelf-Efficacy for Managing Chronic Conditions
PROMIS Bank v1.0 - Severity of Substance Use (Past 3 months)Substance Use
PROMIS Bank v1.0 - Severity of Substance Use (Past 30 days)Substance Use
PROMIS Bank v1.0 - Sleep DisturbanceSleep
PROMIS Bank v1.0 - Sleep-Related ImpairmentSleep
PROMIS Bank v1.0 - Smoking Coping Expectancies for All SmokersSmoking
PROMIS Bank v1.0 - Smoking Coping Expectancies for Daily SmokersSmoking
PROMIS Bank v1.0 - Smoking Coping Expectancies for Nondaily SmokersSmoking
PROMIS Bank v1.0 - Smoking Emotional and Sensory Expectancies for All SmokersSmoking
PROMIS Bank v1.0 - Smoking Emotional and Sensory Expectancies for Daily SmokersSmoking
PROMIS Bank v1.0 - Smoking Emotional and Sensory Expectancies for Nondaily SmokersSmoking
PROMIS Bank v1.0 - Smoking Negative Health Expectancies for All SmokersSmoking
PROMIS Bank v1.0 - Smoking Negative Health Expectancies for Daily SmokersSmoking
PROMIS Bank v1.0 - Smoking Negative Health Expectancies for Nondaily SmokersSmoking
PROMIS Bank v1.0 - Smoking Negative Psychosocial Expectancies for All SmokersSmoking
PROMIS Bank v1.0 - Smoking Negative Psychosocial Expectancies for Daily SmokersSmoking
PROMIS Bank v1.0 - Smoking Negative Psychosocial Expectancies for Nondaily SmokersSmoking
PROMIS Bank v1.0 - Smoking Nicotine Dependence for All SmokersSmoking
PROMIS Bank v1.0 - Smoking Nicotine Dependence for Daily SmokersSmoking
PROMIS Bank v1.0 - Smoking Nicotine Dependence for Nondaily SmokersSmoking
PROMIS Bank v1.0 - Smoking Social Motivations for All SmokersSmoking
PROMIS Bank v1.0 - Smoking Social Motivations for Daily SmokersSmoking
PROMIS Bank v1.0 - Smoking Social Motivations for Nondaily SmokersSmoking
PROMIS Bank v1.1 - AngerAnger/Irritability
PROMIS Bank v1.1 - Pain InterferencePain
PROMIS Bank v2.0 - Upper ExtremityPhysical Function
PROMIS Bank v2.0 - Ability to Participate in Social Roles and ActivitiesAbility to Participate
PROMIS Bank v2.0 - Cognitive FunctionCognition
PROMIS Bank v2.0 - Cognitive Function - AbilitiesCognition
PROMIS Bank v2.0 - Emotional SupportRelationships/Social Support
PROMIS Bank v2.0 - Informational SupportRelationships/Social Support
PROMIS Bank v2.0 - Instrumental SupportRelationships/Social Support
PROMIS Bank v2.0 - Pain BehaviorPain
PROMIS Bank v2.0 - Physical FunctionPhysical Function
PROMIS Bank v2.0 - Satisfaction with Social Roles and ActivitiesSatisfaction with Participation
PROMIS Bank v2.0 - Social IsolationRelationships/Social Support
PROMIS Bank v2.1 - MobilityPhysical Function
PROMIS Early Childhood Parent-Report Bank v1.0 - Anger/IrritabilityAnger/Irritability
PROMIS Early Childhood Parent-Report Bank v1.0 - AnxietyAnxiety/Fear
PROMIS Early Childhood Parent-Report Bank v1.0 - Depressive SymptomsDepression/Sadness
PROMIS Early Childhood Parent-Report Bank v1.0 - Positive AffectPositive Affect/Well-being
PROMIS Early Childhood Parent-Report Bank v1.0 - Sleep ProblemsSleep
PROMIS Early Childhood Parent-Report Bank v1.0 - Social RelationshipsRelationships/Social Support
PROMIS Parent Proxy Bank v1.0 - Family RelationshipsRelationships/Social Support
PROMIS Parent Proxy Bank v1.0 - Life SatisfactionPositive Affect/Well-being
PROMIS Parent Proxy Bank v1.0 - Meaning and PurposePositive Affect/Well-being
PROMIS Parent Proxy Bank v1.0 - Pain BehaviorPain
PROMIS Parent Proxy Bank v1.0 - Pediatric StigmaStigma
PROMIS Parent Proxy Bank v1.0 - Physical ActivityPhysical Activity
PROMIS Parent Proxy Bank v1.0 - Physical Stress ExperiencesStress
PROMIS Parent Proxy Bank v1.0 - Positive AffectPositive Affect/Well-being
PROMIS Parent Proxy Bank v1.0 - Psychological Stress ExperiencesStress
PROMIS Parent Proxy Bank v1.0 - Sleep DisturbanceSleep
PROMIS Parent Proxy Bank v1.0 - Sleep-Related ImpairmentSleep
PROMIS Parent Proxy Bank v1.0 - Stigma - SkinStigma
PROMIS Parent Proxy Bank v1.0 - Strength ImpactMotor Function
PROMIS Parent Proxy Bank v1.1 - Cognitive FunctionCognition
PROMIS Parent Proxy Bank v2.0 - AnxietyAnxiety/Fear
PROMIS Parent Proxy Bank v2.0 - Asthma ImpactDyspnea
PROMIS Parent Proxy Bank v2.0 - Depressive SymptomsDepression/Sadness
PROMIS Parent Proxy Bank v2.0 - FatigueFatigue
PROMIS Parent Proxy Bank v2.0 - MobilityPhysical Function
PROMIS Parent Proxy Bank v2.0 - Pain InterferencePain
PROMIS Parent Proxy Bank v2.0 - Peer RelationshipsRelationships/Social Support
PROMIS Parent Proxy Bank v2.0 - Upper ExtremityPhysical Function
PROMIS Pediatric Bank v1.0 - Cognitive FunctionCognition
PROMIS Pediatric Bank v1.0 - Family RelationshipsRelationships/Social Support
PROMIS Pediatric Bank v1.0 - Life SatisfactionPositive Affect/Well-being
PROMIS Pediatric Bank v1.0 - Meaning and PurposePositive Affect/Well-being
PROMIS Pediatric Bank v1.0 - Pain BehaviorPain
PROMIS Pediatric Bank v1.0 - Pediatric StigmaStigma
PROMIS Pediatric Bank v1.0 - Pediatric Stigma - SkinStigma
PROMIS Pediatric Bank v1.0 - Physical ActivityPhysical Activity
PROMIS Pediatric Bank v1.0 - Physical Stress ExperiencesStress
PROMIS Pediatric Bank v1.0 - Positive AffectPositive Affect/Well-being
PROMIS Pediatric Bank v1.0 - Psychological Stress ExperiencesStress
PROMIS Pediatric Bank v1.0 - Sleep DisturbanceSleep
PROMIS Pediatric Bank v1.0 - Sleep-Related ImpairmentSleep
PROMIS Pediatric Bank v1.0 - Strength ImpactMotor Function
PROMIS Pediatric Bank v2.0 - AnxietyAnxiety/Fear
PROMIS Pediatric Bank v2.0 - Asthma ImpactDyspnea
PROMIS Pediatric Bank v2.0 - Depressive SymptomsDepression/Sadness
PROMIS Pediatric Bank v2.0 - FatigueFatigue
PROMIS Pediatric Bank v2.0 - MobilityPhysical Function
PROMIS Pediatric Bank v2.0 - Pain InterferencePain
PROMIS Pediatric Bank v2.0 - Peer RelationshipsRelationships/Social Support
PROMIS Pediatric Bank v2.0 - Upper ExtremityPhysical Function
PROMIS Profile CAT v1.0 – 29Other (e.g., Global and Multiple)