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In the realm of healthcare, where patient-centric care is paramount, the adaptation of technology to meet diverse patient needs is crucial. The introduction of phone and SMS-based systems for administering PROMIS (Patient-Reported Outcomes Measurement Information System) surveys marks a significant step forward. This article explores the benefits of such systems in enhancing patient engagement and providing improved care.
PROMIS surveys have traditionally been paper or computer-based, limiting accessibility for certain patient demographics. Our innovative voice, SMS and Secure Messaging based system broadens the reach, allowing healthcare providers to administer surveys to a wider patient population, including those who are underserved or unable to visit clinics regularly. This approach ensures that every patient’s voice is heard, regardless of their access to traditional in-office technologies.
Our systems are not only HIPAA compliant but also offer optional integration with prominent EHR platforms like EPIC, utilizing FHIR API (HL7 Standards). This ensures that patient data remains secure and encrypted, while also being easily accessible to healthcare providers for better patient care management.
Manual administration of PROMIS surveys can be time-consuming. By automating this process, our system enables healthcare facilities to conduct these surveys more efficiently, freeing up valuable staff time for other critical patient care tasks.
PROMIS outcome measures are standardized tools designed to quantify symptoms and function in a way that is comparable across time, conditions, and care settings. Scores are typically reported as T scores, where 50 is anchored to a reference population and changes can be interpreted consistently across domains. A key advantage is that PROMIS can be delivered as short forms or as CATs that reduce burden by asking fewer, more informative questions. Clinicians and researchers often use PROMIS to track improvement, detect deterioration earlier, and support measurement based care initiatives without requiring a custom mobile app for every program.
PROMIS is a set of standardized, patient reported measures used to evaluate physical, mental, and social health across many conditions and in the general population. It focuses on what patients can do and how they feel, which complements clinical or lab measures.
PROMIS measures health domains such as physical function, pain interference, fatigue, anxiety, depression, sleep disturbance, and the ability to participate in social roles and activities. It is often used to monitor change over time and to support treatment decisions and research endpoints.
PCOR is an approach to research and care that emphasizes outcomes people notice and care about, including symptoms, daily functioning, and quality of life. PROMIS is widely used in PCOR because it captures the patient’s perspective in a standardized way
PRO tools capture symptoms, function, and well being directly from the patient, helping clinicians see what is changing between visits. They also support consistent, comparable outcomes data across programs, sites, and studies
FACIT is a family of validated questionnaires originally developed for chronic illness and cancer related quality of life, and it has expanded into many conditions. PROMIS is an NIH funded measurement system built around large item banks and standardized T scores, and the two are often used together depending on study or clinical needs
Profiles are bundled sets of domains intended to give a broad snapshot of a person’s health status. PROMIS Global Health, often called PROMIS 10, is a 10 item instrument covering general physical, mental, and social health, while PROMIS 29 provides deeper domain coverage.
PROMIS 29 is a widely used profile that measures seven health domains using four questions per domain, plus a single pain intensity rating item. It is commonly used as a practical baseline profile because it covers multiple domains without a long survey burden
PROMIS 29 is typically scored by summing raw scores for each domain, then converting each domain raw score to a T score using the PROMIS profile scoring manual tables. If you need physical and mental health summary scores, HealthMeasures provides a separate calculation memo for PROMIS 29 v2.0 and v2.1. The API we utilize provides the scores automatically.
Most PROMIS instruments convert a raw score into a standardized T score using published scoring tables or an approved scoring service. T scores are standardized so that 50 represents the reference population mean, and 10 points typically equals one standard deviation.
PROMIS scores are designed so that higher scores mean more of the concept being measured. For function domains, higher is usually better, while for symptom domains, higher often means more severe symptoms, so it is worse.
It depends on the domain. A higher physical function score generally indicates better functioning, while a higher pain interference score indicates pain is interfering more with daily life. Always interpret the direction based on the specific domain label.
Pain interference reflects how much pain disrupts work, social activities, and daily roles. A T score of 50 is roughly average for the reference population, and a 10 point change represents about one standard deviation, which is often clinically meaningful depending on context
A PROMIS CAT is a computer adaptive test that selects the next question based on prior answers, improving precision while asking fewer questions than long fixed forms. CATs use stopping rules such as minimum and maximum items and score precision thresholds.
Short forms are fixed sets of questions drawn from PROMIS item banks that produce standardized scores without adaptive testing. They are commonly used when you need consistent item wording across all respondents, when technology constraints exist, or when a shorter fixed workflow is preferred.
There is no single good score across all domains because PROMIS is domain specific and population referenced. Many organizations interpret scores relative to a baseline and track change over time, using domain appropriate cut points or clinically meaningful difference guidance when available.
PROMIS adds structured insight into symptoms and function that may not appear in labs or brief visits, enabling better conversations and more tailored care plans. It is also useful for monitoring outcomes across a panel, program, or study with consistent metrics.
No. PROMIS is used in research, specialty clinics, community programs, and smaller practices because the measures are standardized and scalable. Many implementations start with one or two domains or a short profile and expand as workflows mature
PROMIS can reduce subjective guesswork by tracking function and symptoms consistently, even when visit frequency varies. It can also support referrals, pre visit preparation, and progress tracking with simple, repeatable measures that fit limited staff time.
PROMIS can be delivered through many digital platforms, and not every workflow requires a dedicated mobile app. IVR Lab’s hybrid approach uses secure messaging and SMS workflows on modern mobile devices, and it also supports voice delivery for participants without smartphones or with limited connectivity.
PROMIS has been studied across multiple administration modes, including interactive voice response and telephone based collection, and published research has examined score equivalence across modes in specific settings. IVR Lab provides operational delivery of PROMIS by voice in addition to SMS and secure messaging, which is less common among survey delivery vendors.
HealthMeasures is a major source for PROMIS and related measurement systems, and FACIT provides a large library of chronic illness and condition specific tools. IVR Lab can help administer these instruments through voice, SMS, and secure messaging, while the client licenses the content from the instrument owners.
our healthcare pages emphasize encrypted communications and HIPAA aligned handling of patient data, including secure messaging in addition to SMS and voice workflows. In practice, implementations typically separate survey content, identifiers, and delivery logs so that only authorized staff can access PHI and results.
Our voice, SMS and Secure Messaging based PROMIS surveys ensure all patients, especially those in underserved communities, can participate in vital health assessments.
These surveys foster improved communication between patients and providers, leading to more personalized and effective healthcare.
Automate and streamline the collection of patient-reported outcomes, freeing healthcare staff for more critical tasks.
With a focus on data encryption and security, our system guarantees the confidentiality and safety of patient information.
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Many PROMIS measures are available in multiple languages and as such, we offer the flexibility to customize PROMIS surveys in any language, ensuring that patient engagement is inclusive and comprehensive, catering to a diverse patient demographic.
In every solution we offer, the security and privacy of patient data are paramount. Our services incorporate stringent data encryption standards, ensuring that all patient communications and information are protected in accordance with HIPAA regulations and SOC2 standards.
Embracing a patient-centric approach in healthcare is more than a trend; it’s a necessity. Our voice, SMS and Secure Messaging based PROMIS surveys are a testament to our commitment to delivering solutions that prioritize patient engagement and care. These systems not only offer an inclusive platform for patient feedback but also ensure data security and HIPAA compliance.
If you are looking to enhance your patient engagement processes with efficient, secure, and adaptable solutions, contact us for a demonstration. Discover how our innovative approach can provide quick ROI and elevate the level of care you offer to your patients.
This list is subject to change.
A more complete list of all available Health Measures can be viewed on the HealthMeasures website.
These measures are copyrighted. More info can be located here:
| Name | Domain |
|---|---|
| PROMIS - Cancer Bank v1.0 - Anxiety | Anxiety/Fear |
| PROMIS - Cancer Bank v1.0 - Depression | Depression/Sadness |
| PROMIS - Cancer Bank v1.0 Fatigue | Fatigue |
| PROMIS - Cancer Bank v1.1 - Pain Interference | Pain |
| PROMIS - Cancer Bank v1.1 - Physical Function | Physical Function |
| PROMIS Bank v1.0 - Alcohol Use | Alcohol Use |
| PROMIS Bank v1.0 - Alcohol Use - Negative Consequences | Alcohol Use |
| PROMIS Bank v1.0 - Alcohol Use - Negative Expectancies | Alcohol Use |
| PROMIS Bank v1.0 - Alcohol Use - Positive Consequences | Alcohol Use |
| PROMIS Bank v1.0 - Alcohol Use - Positive Expectancies | Alcohol Use |
| PROMIS Bank v1.0 - Anxiety | Anxiety/Fear |
| PROMIS Bank v1.0 - Appeal of Substance Use (Past 3 months) | Substance Use |
| PROMIS Bank v1.0 - Appeal of Substance Use (Past 30 days) | Substance Use |
| PROMIS Bank v1.0 - Depression | Depression/Sadness |
| PROMIS Bank v1.0 - Dyspnea Functional Limitations | Dyspnea |
| PROMIS Bank v1.0 - Dyspnea Severity | Dyspnea |
| PROMIS Bank v1.0 - Fatigue | Fatigue |
| PROMIS Bank v1.0 - General Life Satisfaction | Positive Affect/Well-being |
| PROMIS Bank v1.0 - General Self-Efficacy | Self-Efficacy |
| PROMIS Bank v1.0 - Itch - Mood and Sleep | Itch |
| PROMIS Bank v1.0 - Itch-Activity and Clothing | Itch |
| PROMIS Bank v1.0 - Itch-Interference | Itch |
| PROMIS Bank v1.0 - Meaning and Purpose | Positive Affect/Well-being |
| PROMIS Bank v1.0 - Physical Function for Samples with Mobility Aid Users | Physical Function |
| PROMIS Bank v1.0 - Positive Affect | Positive Affect/Well-being |
| PROMIS Bank v1.0 - Prescription Pain Medication Misuse | Substance Use |
| PROMIS Bank v1.0 - Satisfaction with Participation in Discretionary Social Activities | Satisfaction with Participation |
| PROMIS Bank v1.0 - Satisfaction with Participation in Social Roles | Satisfaction with Participation |
| PROMIS Bank v1.0 - Self-Efficacy for Managing Daily Activities | Self-Efficacy for Managing Chronic Conditions |
| PROMIS Bank v1.0 - Self-Efficacy for Managing Emotions | Self-Efficacy for Managing Chronic Conditions |
| PROMIS Bank v1.0 - Self-Efficacy for Managing Medications and Treatments | Self-Efficacy for Managing Chronic Conditions |
| PROMIS Bank v1.0 - Self-Efficacy for Managing Social Interactions | Self-Efficacy for Managing Chronic Conditions |
| PROMIS Bank v1.0 - Self-Efficacy for Managing Symptoms | Self-Efficacy for Managing Chronic Conditions |
| PROMIS Bank v1.0 - Severity of Substance Use (Past 3 months) | Substance Use |
| PROMIS Bank v1.0 - Severity of Substance Use (Past 30 days) | Substance Use |
| PROMIS Bank v1.0 - Sleep Disturbance | Sleep |
| PROMIS Bank v1.0 - Sleep-Related Impairment | Sleep |
| PROMIS Bank v1.0 - Smoking Coping Expectancies for All Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Coping Expectancies for Daily Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Coping Expectancies for Nondaily Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Emotional and Sensory Expectancies for All Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Emotional and Sensory Expectancies for Daily Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Emotional and Sensory Expectancies for Nondaily Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Negative Health Expectancies for All Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Negative Health Expectancies for Daily Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Negative Health Expectancies for Nondaily Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Negative Psychosocial Expectancies for All Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Negative Psychosocial Expectancies for Daily Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Negative Psychosocial Expectancies for Nondaily Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Nicotine Dependence for All Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Nicotine Dependence for Daily Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Nicotine Dependence for Nondaily Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Social Motivations for All Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Social Motivations for Daily Smokers | Smoking |
| PROMIS Bank v1.0 - Smoking Social Motivations for Nondaily Smokers | Smoking |
| PROMIS Bank v1.1 - Anger | Anger/Irritability |
| PROMIS Bank v1.1 - Pain Interference | Pain |
| PROMIS Bank v2.0 - Upper Extremity | Physical Function |
| PROMIS Bank v2.0 - Ability to Participate in Social Roles and Activities | Ability to Participate |
| PROMIS Bank v2.0 - Cognitive Function | Cognition |
| PROMIS Bank v2.0 - Cognitive Function - Abilities | Cognition |
| PROMIS Bank v2.0 - Emotional Support | Relationships/Social Support |
| PROMIS Bank v2.0 - Informational Support | Relationships/Social Support |
| PROMIS Bank v2.0 - Instrumental Support | Relationships/Social Support |
| PROMIS Bank v2.0 - Pain Behavior | Pain |
| PROMIS Bank v2.0 - Physical Function | Physical Function |
| PROMIS Bank v2.0 - Satisfaction with Social Roles and Activities | Satisfaction with Participation |
| PROMIS Bank v2.0 - Social Isolation | Relationships/Social Support |
| PROMIS Bank v2.1 - Mobility | Physical Function |
| PROMIS Early Childhood Parent-Report Bank v1.0 - Anger/Irritability | Anger/Irritability |
| PROMIS Early Childhood Parent-Report Bank v1.0 - Anxiety | Anxiety/Fear |
| PROMIS Early Childhood Parent-Report Bank v1.0 - Depressive Symptoms | Depression/Sadness |
| PROMIS Early Childhood Parent-Report Bank v1.0 - Positive Affect | Positive Affect/Well-being |
| PROMIS Early Childhood Parent-Report Bank v1.0 - Sleep Problems | Sleep |
| PROMIS Early Childhood Parent-Report Bank v1.0 - Social Relationships | Relationships/Social Support |
| PROMIS Parent Proxy Bank v1.0 - Family Relationships | Relationships/Social Support |
| PROMIS Parent Proxy Bank v1.0 - Life Satisfaction | Positive Affect/Well-being |
| PROMIS Parent Proxy Bank v1.0 - Meaning and Purpose | Positive Affect/Well-being |
| PROMIS Parent Proxy Bank v1.0 - Pain Behavior | Pain |
| PROMIS Parent Proxy Bank v1.0 - Pediatric Stigma | Stigma |
| PROMIS Parent Proxy Bank v1.0 - Physical Activity | Physical Activity |
| PROMIS Parent Proxy Bank v1.0 - Physical Stress Experiences | Stress |
| PROMIS Parent Proxy Bank v1.0 - Positive Affect | Positive Affect/Well-being |
| PROMIS Parent Proxy Bank v1.0 - Psychological Stress Experiences | Stress |
| PROMIS Parent Proxy Bank v1.0 - Sleep Disturbance | Sleep |
| PROMIS Parent Proxy Bank v1.0 - Sleep-Related Impairment | Sleep |
| PROMIS Parent Proxy Bank v1.0 - Stigma - Skin | Stigma |
| PROMIS Parent Proxy Bank v1.0 - Strength Impact | Motor Function |
| PROMIS Parent Proxy Bank v1.1 - Cognitive Function | Cognition |
| PROMIS Parent Proxy Bank v2.0 - Anxiety | Anxiety/Fear |
| PROMIS Parent Proxy Bank v2.0 - Asthma Impact | Dyspnea |
| PROMIS Parent Proxy Bank v2.0 - Depressive Symptoms | Depression/Sadness |
| PROMIS Parent Proxy Bank v2.0 - Fatigue | Fatigue |
| PROMIS Parent Proxy Bank v2.0 - Mobility | Physical Function |
| PROMIS Parent Proxy Bank v2.0 - Pain Interference | Pain |
| PROMIS Parent Proxy Bank v2.0 - Peer Relationships | Relationships/Social Support |
| PROMIS Parent Proxy Bank v2.0 - Upper Extremity | Physical Function |
| PROMIS Pediatric Bank v1.0 - Cognitive Function | Cognition |
| PROMIS Pediatric Bank v1.0 - Family Relationships | Relationships/Social Support |
| PROMIS Pediatric Bank v1.0 - Life Satisfaction | Positive Affect/Well-being |
| PROMIS Pediatric Bank v1.0 - Meaning and Purpose | Positive Affect/Well-being |
| PROMIS Pediatric Bank v1.0 - Pain Behavior | Pain |
| PROMIS Pediatric Bank v1.0 - Pediatric Stigma | Stigma |
| PROMIS Pediatric Bank v1.0 - Pediatric Stigma - Skin | Stigma |
| PROMIS Pediatric Bank v1.0 - Physical Activity | Physical Activity |
| PROMIS Pediatric Bank v1.0 - Physical Stress Experiences | Stress |
| PROMIS Pediatric Bank v1.0 - Positive Affect | Positive Affect/Well-being |
| PROMIS Pediatric Bank v1.0 - Psychological Stress Experiences | Stress |
| PROMIS Pediatric Bank v1.0 - Sleep Disturbance | Sleep |
| PROMIS Pediatric Bank v1.0 - Sleep-Related Impairment | Sleep |
| PROMIS Pediatric Bank v1.0 - Strength Impact | Motor Function |
| PROMIS Pediatric Bank v2.0 - Anxiety | Anxiety/Fear |
| PROMIS Pediatric Bank v2.0 - Asthma Impact | Dyspnea |
| PROMIS Pediatric Bank v2.0 - Depressive Symptoms | Depression/Sadness |
| PROMIS Pediatric Bank v2.0 - Fatigue | Fatigue |
| PROMIS Pediatric Bank v2.0 - Mobility | Physical Function |
| PROMIS Pediatric Bank v2.0 - Pain Interference | Pain |
| PROMIS Pediatric Bank v2.0 - Peer Relationships | Relationships/Social Support |
| PROMIS Pediatric Bank v2.0 - Upper Extremity | Physical Function |
| PROMIS Profile CAT v1.0 – 29 | Other (e.g., Global and Multiple) |